Malaysian Maritime Transport and Security - Free Essay Example

Sample details Pages: 3 Words: 1049 Downloads: 2 Date added: 2017/06/26 Category Law Essay Type Review Level High school Did you like this example? Maritime transport and security The Malaysian act which covers this issue is has follows: 249A 249AA The littoral States of the Straits have undertaken various initiatives aimed at curbing the menace of piracy and securing the waterway from the threats of terror. These measures include: On the basis of 38 attacks in the Straits in 2005 as reported by the IMB against 62,621 ships traversing the Straits in the same year as reported by the Malaysian Marine Department. (1) (1) The implementation of MALSINDO, a coordinated patrol scheme involving the navies of Singapore, Malaysia, and Indonesia. The trilateral initiative, launched in July 2004, is a joint special task force by the littoral States to safeguard the Straits and provide effective policing along the waterway. MALSINDO is an improvement of several bilateral coordinated patrols previously conducted among the littoral States. It entails the coordination of patrols by a littoral State in its jurisdic tion and sovereignty area with other patrol partners in other areas and with the command centres in the various countries. This initiative has made naval patrols in the Straits more coordinated and structured. (2) (2) The Eyes in the Sky (EIS) initiative, a maritime air operation for surveillance over the Straits of Malacca and Singapore. This initiative is to detect and deter acts of piracy and transnational criminal activities in the Straits. The EIS initiative began in September 2005 and currently features combined maritime air patrols by the Armed Forces and maritime enforcement agencies of the littoral States and invited international participating nations. The EIS initiative is an open arrangement that may invite the participation of other countries on a voluntary basis, if deemed necessary, by the littoral States. Each EIS flight involves a Combined Mission Patrol Team on board, a Mission Commander in charge of the safe conduct of the mission and the after-flight report, a nd observers from participating nations. (3) (3) The increase in multilateral security initiatives among the littoral States, including dialogue among them via the ASEAN Regional Forum platform, and bilateral initiatives such as exercises between the Malaysian and Indonesian navies, and joint operations between their maritime enforcement agencies. ____________________ Article 249A 249AA MERCHANT SHIPPING ORDINANCE 1952 (4) (4) The increased patrols by the Marine Police of the littoral States in the Straits, which have resulted in several arrests of pirates and armed gang robberies, and the prosecution of the perpetrators. (5) (5) The increase in the capacity and scope of several security systems already in place involving sea surveillance, vessel traffic and ship reporting. In addition to these initiatives, several regional and international initiatives have been established in the South East Asian region to boost security. These include an agreement on information exchange and establishment of communication procedures, a treaty of mutual assistance in criminal matters and a regional forum framework on measures against terrorism, counter-terrorism, and transnational crime. An agency named the South East Asian Regional Centre for Counter-Terrorism has been set up, while agreements have been reached between ASEAN members and its dialogue partners such as the U.S. and EU with reference to cooperation against terrorism and cooperation in the field of security. The Regional Cooperation Agreement on Combating Piracy and Armed Robbery against Ships in Asia (ReCAAP) initiative also aims to enhance the security of regional waters and to enhance multilateral cooperation among countries in the region. The manner and speed in which the initiatives were implemented underline the seriousness with which the littoral States are combating piracy and transnational criminal activities in the Straits of Malacca. They also reflect the genuine commitment of the St ates to forging regional maritime security cooperation and enforcement. While it is not realistic to expect zero piracy in the huge area of the Straits, it is reasonable to attribute the recent drastic drop in piracy attacks in its waters to the intensified efforts undertaken by the littoral States. Perhaps it is too early to evaluate the effectiveness of initiatives such as the coordinated patrols and the EIS program, but it is fair to expect security in the area to improve even more once all the security measures in place are running full steam. The littoral States have spent huge amounts of resources to establish, maintain, and enhance security and navigational safety in the Straits. Given the rising financial costs of these measures to the littoral States, it is only just that international users of the Straits, who benefit from their usage of the sea-lane, chip in to share the burden of making the Straits secure. ______________________ 1-4 Merchant Shipping Act 2007 La ws provided under Malaysian Sea and Vessel Department Safe Operation of Ships, 249AC 249AO Seafarer Affairs and Port division was established by the Malaysian Naval office in order to ensure recognition of the competencies of Malaysian Seafarers by both within and outside the country in accordance with the provisions of the STCW Convention and Merchant Shipping Ordinance 1952. 1. To protect the seafarers welfare and affairs 2. To ensure all ports and jetties under the supervision of the Marine Department are safe and operational at all times. Their activities include the, Management of Competencies Certification. Whereby they plan and conduct Competencies Examinations, process and issue Certificate of Competency, evaluate and reaffirm Competencies Certification and also advise on Seafarers Competencies and Standards. They also conduct the management of Maritime Training Institution Accreditation which is in charge of processing application for Maritime Training Insti tution, Audit Maritime Training Centre, verify and recognise Competencies Certification and determine safe manning of Malaysian ships. They are also in charge of the management of Seafarers where they Register and document seafarers, Monitor seafarers affairs and welfare, Co-ordinate preparation of facilities for seafarers, Secretariat to Central Mercantile Marine Fund. Lastly they are in charge of the, management of the ports where they regulate transportation of hazardous cargo and ship-to-ship activities, regulate barter trade activities at Malaysian Ports, manage and operate ports and jetties under the Marine Department and lastly regulate ports activities affairs. ____________________ Jabatan Laut Malaysia, Merchant Shipping Ordinance (marine.gov.my 2013) https://www.marine.gov.my/jlm/pi.pdf accessed 28 August 2014 Nazery Khalid Cheryl Rita Kau, International Maritime Law (mimaa.gov.my 2010) www.mima.gov.my/mima accessed 24 August 2014 Minister of Transport, Mariti me Law (mot.gov.my 2013) https://www.mot.gov.my/en/Division/Pages/Maritime.aspx accessed 24 August 2014 Marine Department of Malaysia, seafarers affairs and port laws [2012] e.g. AL Don’t waste time! Our writers will create an original "Malaysian Maritime Transport and Security" essay for you Create order

A Personal Experience One Of The Rec Rooms - 1195 Words

Later on in the week, Shannon had called for a team meeting in one of the rec rooms throughout the base. The particular room had become one their team frequented. It’s proximity to both their dorms and the training facilities was ideal, allowing them to be readily punctual whenever a meeting scheduled. Overall, the space was fairly plain. It’s walls had been painted an ugly shade of beige and the dropped ceiling made the area feel even more claustrophobic. Crunchy, old carpet covered the concrete flooring below. One time Maggie had dared Rodney to walk around the room barefoot. The hulk hadn’t turned her down and the resulting cringe on his face as he did so was worth it. Needless to say, no one had entertained the thought since. A plastic†¦show more content†¦Maggie won by sheer luck as Rodney had scratched on the 8 Ball. Raking up the balls confidently, she’d no clue of Shannon’s skill only that she’d bested her teammates more time s than not. However, she’d let their captain break out of courtesy and she never got a turn. The man swiftly sunk every stripe in concession, leaving the other three members of his team slackjawed. The spectacle had been the first glimmer of Shannon’s capabilities and they dared not challenge him unless they were feeling lucky. Unsurprisingly, Maggie and Rodney had taken to the pool table as soon as they’d met up. Amanda, meanwhile, thumbed through another old gossip magazine. Maggie wasn’t sure why the healer was so interested in such outdated information. But she didn’t voice her thoughts. Sometimes it was best not question someone else’s personal choices. Presently, she was too focused on making her comeback to put any effort into other concerns. She’d fallen behind after scratching earlier in the game allowing Rodney to take the lead. However, Rodney also made a few mistakes which Maggie was keen to capitalize on. Each participant took their time, they were in no rush as they waited on their captain to make his appearance. When Shannon did arrive, everyone stopped what they were doing. Something about him had changed since the previous day. Maggie figured his meeting with Dupont and Fisher hadn’t gone the way he’d planned. Without a word, he laid several authorization papers onto the greenShow MoreRelatedJob As A Trail Supervisor s Assistant1578 Words   |  7 PagesResumes; Picture yourself as an employer, you have a huge stack of resumes on your desk and you’re trying to fill one position. You find most of the resumes you’ve read so far are full of information that have nothing to do with the position you’ve advertised to be filled. Is it really best to put down every little bit of experience that you’ve had in your life on a resume? How long would that resume be? 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The Recruitment and Selection of Human Resource Management

Question: Describe about organizations should spend tremendous amount of money and efforts into their recruitment and selection processes? Answer: The above mentioned topic is focusing on the recruitment and selection of Human Resource Management. With the help of recruitment an organization identifies that there is a need for employing staff and people has already started applying for that post and selection helps in the processing and choosing a better candidate for the required post (Taylor, 2006). There are certain steps which need to be go through for the recruitment and selection process. Identifying and evaluating the needed vacancy. Developing the description of the position. Developing a recruitment plan. Searching and selecting the candidate. Positioning the post and implementing the recruitment plan. Reviewing the applicants form and short listing them. Conducting Interview. Selecting the Hire. Doing the final Recruitment. Organizations do spend huge amount of money and efforts for recruiting and selecting a better candidate for their organization. In an organization when there is a vacancy for a higher post, like for the post of Vice President, Managing Director then the organization has to invest a lot of money and effort to bring the best person for the required post, who will be helping in the growth of the firm (Sawa Swift, 2013).The company can give advertisements for that post in various place like social sites, newspaper etc and also ask an consultancy firm to help them in recruiting the person for that post and for that work the organization also has to pay huge amount to the consultancy firm so that they can recruit the best person for that organization because other firms are also paying money to the consultancy for recruiting so the consultancy will recruit the best for that organization only who will be paying them the more(Brindusoiu, 2013).The organization also has to negotiate with sa lary procedure with that person who will be taking up that higher position. For recruiting, few organizations also go for their own source where they have their own contacts and also take help from their clients and for that the firm has to do a lot of effort like marketing their firm and also making huge profits to show them their growth so that when the people apply for the important positions and seeing the growth and market share of the company people will be applying and will benefit in the growth of the firm and will also benefit in his individual growth. So to recruit the best people for the firm for higher positions the firm has to spend a lot of money and effort for best results whichever way they are approaching (Savulescu, 2001). It is not necessary for the organization that for recruiting and selecting they have to spend a lot of money and effort. The firm can approach a consultancy for recruiting candidates for their company(Marzouk, Bakry El-Said, 2012).Many a times it is seen that a firm wants to launch a new product and they need a huge amount of employees for selling that product and at that time the firm asks the consultancy firm to appoint this much amount of people for a limited period a time till because the company do not need them for long and they are not entering under the pay roll of the company but they will be under the pay roll of the consultancy(Thrassou Vrontis, 2008). For employing a new people the organizations do not have to spend a lot of money. When there is a vacancy and the firm have to recruit new employee then they just release a vacancy details then concern people apply through that or consultancy firms with whom the firms are attached they contact people so that if the person is willing to apply for that position then he/she can apply in that firm. So for this type of work the organization do not have to spend much money and lot of effort for recruiting (Mankikar, 2012). According to me a company should balance them in such a way that they recruit the best people for their firm so that they help in growth of the company and take it to the next level (Ryan, Horvath Kriska, 2005). For a company as much it is important to recruit a good employee and it is equally that important to recruit a good manager or a person who will be handling the higher positions of the firm because they will be leading everyone to take the company to the new level. So a company should balance their money and effort equally so that whoever they are recruiting for their organization is giving them the best results (Chan, Lam Wong, 2014). References Brindusoiu, C. (2013). Recruitment and Selection in Services Organizations in RomaniaProcedia - Social and Behavioral Sciences,92, 112-116. doi:10.1016/j.sbspro.2013.08.645 Chan, K., Lam, W., Wong, T. (2014). Knowledge Base Refinement Using Limited Amount of Efforts from ExpertsInternational Journal of Knowledge-Based Organizations,4(2), 1-19 doi:10.4018/ijkbo.2014040101 Mankikar, D. (2012). A Critical Study on Recruitment and Selection With Reference to HR Consulting FirmsParipex - Indian Journal Of Research,3(3), 108-111. doi:10.15373/22501991/mar2014/38 Marzouk, M., Bakry, I., El-Said, M. (2012) Assessing design process in engineering consultancy firms using lean principles.SIMULATION,88(12), 1522-1536. doi:10.1177/0037549712459772 Ryan, A., Horvath, M., Kriska, S (2005) The Role of Recruiting Source Informativeness and Organizational Perceptions in Decisions to Apply International Journal Of Selection And Assessment 13(4), 235-249 doi:10.1111/j.1468-2389.2005.00321.x Savulescu, J. (2001). The Fiction of "Undue Inducement": Why Researchers Should Be Allowed to Pay Participants Any Amount of Money for Any Reasonable Research Project.American Journal of Bioethics1(2), 1g-3g doi:10.1162/152651601300169211 Sawa, B., Swift, S. (2013). Developing High-Performing Organizations: Keys to Recruiting, Retaining, and Developing People Who Make the Difference Leadership Manage. Eng.,13(2), 96-100. doi:10.1061/(asce)lm.1943-5630.0000218 Taylor, S. (2006). Acquaintance, meritocracy and critical realism: Researching recruitment and selection processes in smaller and growth organizations.Human Resource Management Review16 (4), 478-489. doi:10.1016/j.hrmr.2006.08.005 Thrassou, A., Vrontis, D. (2008) International strategic marketing of small construction consultancy firms: the case of Cypriot firmsIJESB,6(2), 296 doi:10.1504/ijesb.2008.018634

Sharp Corporation Essay Example

Sharp Corporation Essay [emailprotected] CORPORATION: BEYOND JAPAN INTERNATIONAL BUSINESS MANAGEMENT . 3 . 8 TABLE OF CONTENT PROBLEM STATEMENT ANALYSIS DISCUSSION OF ALTERNATIVES RECOMMENDATION EXECUTIVE SUMMARY CITATIONS EXHIBITS 3 5 Sharp Corporation needs a major overhaul of its business model. Sharps previous model of make in Japan, sell overseas has been successful until recently. Currently, with the increased mobility in engineering talent and technology transfer, companies from new emerging markets such as South Korea and Taiwan are gaining the competitive advantage over Sharps outdated business model that no longer fit with he firms strategy or the business environment. Sharps previous president, Katsuhiko Machida, adhered to the principles of keeping manufacturing in Japan. 3 Following this principle had some advantages in the domestic market but had major disadvantages for fulfilling demand in the international market. Sharp is becoming popular in the international market with significant increases in foreign sales revenue (Exhibit 1). Due to the fact that all of its products were manufactured in Japan, Sharp were unable to keep up with the international demand for its product. With more than 54% accounting for nternational demand, implementing an effective supply medium to deliver its product is imperative for Sharps success2 (Exhibit 4). Some products lost as much as 10% of its value, in the shipment time duration it required to reach its target market. With Sharps products not flowing to the target market smoothly, competitors including South Korean and Taiwanese companies were gaining a competitive edge. Sharps inability to supply their product efficiently to the international market correlates to the negative effect on the domestic market as excessive company resources were being channelled elsewhere (Exhibit 2). The negative effect may also have been caused by the foreign exchange rate. With the majority of its inventory being sold abroad, Sharp now faced a new issue which was beyond its control. We will write a custom essay sample on Sharp Corporation specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Sharp Corporation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Sharp Corporation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The foreign exchange rate was susceptible to an array of different environments and varied consistently through time (Exhibit 3). The increase in the value of the US dollar meant operating income for Sharp was relatively lower as well. This is mostly notable in year 2009, when the Japanese Yen devalued the most against the US dollar $, which aided in the operating loss of millionl . No significant financial rovisions were taken in order to mitigate foreign exchange losses by Sharp. Sharp has been continuously investing large amounts in production facilities in Japan and then exporting key devices to be assembled in foreign countries. 4 Basing most of its operation in Japan, Sharp had the disadvantages of paying higher tax rates and costly infrastructure in comparison to its competitors who based their core businesses in key strategic locations with minimum tax implications and low infrastructure costs. 6 Also, due to excessive domestic investments, Japanese plants had turned into high alue added knowledge, while overseas plant lacked any of this traits which is detrimental for any overseas expansion strategy. Using the black-box approach Sharp has been secretive about its production and was unable to reap any benefits that might be possible through effectively engaging in value chain integration to suit their needs; while its competitors were readily exchanging and integrating industry knowledge. Sharps emphasis on combining knowledge and capabilities in ways other firms could not imitate is not feasible in the age of Globalization where satellite and internet communication is readily available to everyone. The increased mobility of crucial talent and technology transfer within the industry is something Sharp had not experienced 5 10 years ago. Sharps intellectual property is limited to the core operations of the company itself. 4 Due to this, Sharp were confined to the industry knowledge within their company and had limited access to RD from different companies within their value chain. Sharp did not have a stringent plan to remain as an industry leader in its LCD division as well. Most of the competitive advantage it gained is through using its proprietary LCD technology Four Primary Colour and by increasing the sizes of the TV. Sharps business outlook in the LCD market to gain competitive advantage by increasing the sizes of the TV, is not farfetched as the company is now beginning to realise that the customers had a threshold point on the sizes of TV they wanted. The new president of Sharp Mr. Katayama had a Globalization attitude to the companys business model. Sharp is in the verge of creating a new identity for itself. It is a major player in the industry and could not operate in an also ran basis that it used to in the past. It needed new alternatives to remain on the top and gain competitive advantages over its competitors. Starting production in an international market seemed unlikely in the previous business model which followed the make in Japan, sell overseas principles. With recent losses in the companys financial statements, and worsening economic conditions it is imperative for Sharp to overcome this limitation. Starting production in major markets and developing specialized knowledge internationally would divert the focus of heavy investment in Japanese plants/infrastructure. Access to lower-cost workers, technical expertise, lower transportation costs and productions inputs are a Just a few benefits Sharp ould be able to realize with the new business model. However, there were many risks associated with expanding production to a foreign country. Thorough investigation on the feasibility of this option needs to be scrutinized accordingly. Changing operating model from vertical integration to horizontal integration for the companys production technologies and manufacturing capabilities will give it a better standing in the competitive market. Forming alliances with local companies in major markets such as China, to establish a value chain would maximize efficiency and cash flow (Exhibit 5). Up until recently Sharp has been building plants in Japan for front-end processes with their own resources5. With its knowledge centres and infrastructure located solely in Japan, Sharp could benefit from it by bolstering cutting edge production technologies/manufacturing capabilities nationally and extending its technologies gradually to global sites. Aiming to create a value chain in the consumption area/maJor markets, encompassing each step from procuring materials through manufacturing and sales; an internal company concept known as local production for local consumption, would allow Sharp to receive a return on its roprietary technologies and technology assistance fees such as initial payments, royalties, dividends and revenues from Joint ventures. This serves to reduce risks involved in foreign exchange rates and the recovery of capital expenditurtes4. Sharp has already started this initiative with its Solar Cell product division, forming alliances with Italian power company Enel SpA3. This trend n other product divisions as well. s to follow suit for its Starting a new manufacturing plant outside Japan would be capital and labour intensive. It would also expose the company to various risks such as financial, olitical, environmental, and legal risks. Alternatively, integration through value chain approach would allow Sharp to mitigate some of the risks involved compared to starting a new plant and would not require intensive capital investment. Forming value chains would allow Sharp to access the benefits from well established businesses which are already firmly integrated in the local business environment. It would also allow Sharp to access and understand potential opportunity for future markets for its products as the current markets gets saturated. Integration with arious international value chain means Sharp would adapt an International Firm Management technique in the global business environment. Up until now, Sharp had minimum production technologies/manufacturing operations internationally and operated its production plants predominantly in a national level. Despite the potential benefits of global markets, Sharp must constantly monitor the match between the firms product and new markets to not overlook the needs of the buyers. Sometimes, the benefits of serving customers with an adapted product may outweigh the benefit of a standardized product5. The value chain will allow Sharp to perform distinctive, speedy and efficient R using open innovations and cooperation with partners to gain expertise in fields of technology that are new to Sharp8. However, while operating in foreign markets it should protect its intellectual property and industrial properties through various mediums of patent, trademarks and copyrights. Sharps previous model make in Japan, sell overseas has not been successful recently because the market has changed dramatically. Its operating model had not historically emphasized co-operations with other firms. With increased mobility in ngineering talent and technology transfer, companies from new emerging markets has made its previous business model obsolete. If Sharp wanted to remain as an industry leader it had to change its operation model to suit the Globalization environment. Integration with the international value chain to provide production technologies and manufacturing capabilities beyond national borders would allow Sharp to mitigate expensive legal risks, political risks, shipment cost, infrastructure cost (home/abroad) and foreign exchange fluctuations. It also opens an opportunity to new markets for Sharp as current markets gets saturated. While adapting to a new operating model, Sharp should always consider the risks implications such as global market trends, business partners, intellectual property rights, litigations, and technological innovations which may have significant effect on the financial statements. SHARP Corp. (2009) Opening New Frontier Annual Report, Consolidated Statement of Operations (p. 44) 2 SHARP Corp. (2009) Opening New Frontier Annual Report, Financial summary (p. 36) 3 SHARP Corp. (2009) Opening New Frontier Annual Report, New Business Model (p. 8) 4 SHARP corp. (2009) opening New Frontier Annual Report, Introducing a New Business Model (p. ) 5 John, J. W, Kenneth. L. W, (2012). International Business: The challenges of Globalization, Sixth Edition. Pearson Hall 6 Lehmberg, D. (2011). Sharp Corporation: Beyond Japan. Richard Ivey School of Business Exhibit 1: Various Equipment type sales in 2009 for Sharp Corporation Equipment type Audio Visual/ Communication 2 Health/Environmental Informatio n 4 LCDS Solar cells 6 Other Electronic Devices Exhibit 2: International Sales Vs Domestic Sales for SharpCorporation Exhibit 3: Foreign Exchange US $ vs Japanese (2007 2009) Exhibit 4: Sales by Region, Sharp Corporation Exhibit 5: Sharp Corporation (2009) Annual Report

Drugs in the work place essays

Drugs in the work place essays Drug Addiction in the School and Work Place How has work efficiency changed as a result of drug addiction in the sch a couool and work place? In the 1960 and 1970's, men and women worked long hours to support their family. For many, these strenuous hours were hard to handle without taking drugs. The use of "uppers" and "downers" was then considered a way to tolerate those long work hours. To this date, the concern of drugs being used for work efficiency persists among adults who work long late hours, teens with an influenced drug addiction, and also the health concerns which occur because of the use of drugs. There are various drugs which have the effect of making the user alert or drowsy when taken. Valium and Ritalin are just a couple examples of the prescription drugs orally taken for specific effects. In the early-mid twentieth century, men and women worked overtime, or even three or four jobs, just to get through life. They got back home late at night and had to wake early the next morning to do it all again. Because of the lack of sleep, they took "uppers" in the morning to be alert and "downers" at night to get rest. Please take note that they also drank coffee throughout the day along with the use of these drugs. The adults who had children during this time greatly influenced them with the sight of their drug addiction. The adult's pill taking drew forth a curiosity in their children. They wondered what the pills do to make their parents take them every single day. At one point, the children's interest grew so greatly as to make them want to try the drugs. So the children, especially teens, began pilfering some "uppers" and "downers"out of sheer interest to experiment with them. The drugs seemed to be "cool" for the teens and their stealing of them increased greatly. They then started taking the drugs to school because of a grown addiction to them. Other teens were also ...

Analyze Miss Peregrines

When you step back and take a closer look, you see that American town hides more from the characters, making it fantasy and lies, while the enchanting island is far more forth coming about its problems. Main Characters Jacob Portman- he is the protagonist in this story, he is 16 and is thought to be mentally disturbed after the murder of his grandfather by that he believes to be an imaginary creature. He travels to Whales with his father to find out the truth behind his grandfather’s past. Emma- she is one of the Peculiar children of Ms. Peregrine. She is considered â€Å"strikingly beautiful† and falls in love with Jacob, and as it turns out, she used to love his grandfather. She is frozen at 16, in the loop, while in reality she is over 70 years of age. Plot Jacob Portman goes to Wales to find out the truth of his grandfather’s past after he was murdered by what Jacob thought was a make-believe creature. When he arrives, he meets Emma a girl who can control fire. She takes him to meet Miss Peregrine in a time loop set back in the 1940s. Jacob enjoys hanging out with the other peculiar children, such as Millard, who is invisible, and Bronwyn, who has incredible strength. Then Jacob is told some mysterious stories of strange killings in the pub he’s staying at, and warns the peculiar children. When they tell Jacob he is the only one who can see the â€Å"hollows† or â€Å"hollowgasts†, the monsters that killed Jacob’s grandfather, Jacob knows he is the only hope they have for safety. Jacob and some of the peculiar children encounter a hollow which Jacob kills. Upon return to the Miss Peregrine’s home, they find that Miss Peregrine has been kidnapped. The children rescue Miss Peregrine but she is in bird form and cannot change back to human form. At the end of the book, the peculiar children look for another time loop they can stay in because their current one has been destroyed, setting this book up for a sequel and more striking photographs. Conflicts Jacob vs. Self- he is at a constant battle for the first half of the book to figure out whether or not he is sane after everything that has happened. Self could also be considered society, as a set and acceptable social norm. Jacob vs. Therapist- he is actually the cause of all his problems. He is the one who sends the hollow on his grandfather, kidnaps Ms. Peregrine, and makes all the external conflicts arise. Theme Embracing who you are and accepting what makes you remarkable is more important than being viewed as normal. Through this novel we see the reoccurring theme that being true to you is far more important that being social accepted. Because when you accept yourself, others accept you for that. When Jacob fights himself he finds he is alone, but the more he succumbs to his true self, the peculiar children accept him and they help each other overcome the adversity surrounding them. Personal Views I enjoyed the book thoroughly and I would recommend it. It has a wonderful addition, not only is there amazing writing involved but there are also several pictures included in the pages. Every few chapters there are these old, peculiar photos that add to the story, some very chilling. Analyze Miss Peregrines When you step back and take a closer look, you see that American town hides more from the characters, making it fantasy and lies, while the enchanting island is far more forth coming about its problems. Main Characters Jacob Portman- he is the protagonist in this story, he is 16 and is thought to be mentally disturbed after the murder of his grandfather by that he believes to be an imaginary creature. He travels to Whales with his father to find out the truth behind his grandfather’s past. Emma- she is one of the Peculiar children of Ms. Peregrine. She is considered â€Å"strikingly beautiful† and falls in love with Jacob, and as it turns out, she used to love his grandfather. She is frozen at 16, in the loop, while in reality she is over 70 years of age. Plot Jacob Portman goes to Wales to find out the truth of his grandfather’s past after he was murdered by what Jacob thought was a make-believe creature. When he arrives, he meets Emma a girl who can control fire. She takes him to meet Miss Peregrine in a time loop set back in the 1940s. Jacob enjoys hanging out with the other peculiar children, such as Millard, who is invisible, and Bronwyn, who has incredible strength. Then Jacob is told some mysterious stories of strange killings in the pub he’s staying at, and warns the peculiar children. When they tell Jacob he is the only one who can see the â€Å"hollows† or â€Å"hollowgasts†, the monsters that killed Jacob’s grandfather, Jacob knows he is the only hope they have for safety. Jacob and some of the peculiar children encounter a hollow which Jacob kills. Upon return to the Miss Peregrine’s home, they find that Miss Peregrine has been kidnapped. The children rescue Miss Peregrine but she is in bird form and cannot change back to human form. At the end of the book, the peculiar children look for another time loop they can stay in because their current one has been destroyed, setting this book up for a sequel and more striking photographs. Conflicts Jacob vs. Self- he is at a constant battle for the first half of the book to figure out whether or not he is sane after everything that has happened. Self could also be considered society, as a set and acceptable social norm. Jacob vs. Therapist- he is actually the cause of all his problems. He is the one who sends the hollow on his grandfather, kidnaps Ms. Peregrine, and makes all the external conflicts arise. Theme Embracing who you are and accepting what makes you remarkable is more important than being viewed as normal. Through this novel we see the reoccurring theme that being true to you is far more important that being social accepted. Because when you accept yourself, others accept you for that. When Jacob fights himself he finds he is alone, but the more he succumbs to his true self, the peculiar children accept him and they help each other overcome the adversity surrounding them. Personal Views I enjoyed the book thoroughly and I would recommend it. It has a wonderful addition, not only is there amazing writing involved but there are also several pictures included in the pages. Every few chapters there are these old, peculiar photos that add to the story, some very chilling.

Service and relationship marketing Essay Example | Topics and Well Written Essays - 2750 words

Service and relationship marketing - Essay Example The exterior facilities include waiting areas consist of benches, sofas and chairs and external sitting areas for customers who wants to enjoy their meal outside the restaurant. Subway has a typical green colour dominating its physical landscape which implies nature and warmth. Also, the fast food joint have established signboards for travellers and onlookers. The subway store signage is uniform as established by uniform standards. Glass branding such as on windows and door panels is not usual in Subway as the store size is generally small. The interior facilities can be described as cosy and comfortable. Internally the store is not very brightened but has sufficient lighting and consists of minimalist sitting areas. The company is also engaged in home delivery services. Customer experiences and points of customer contact occur in several places. First is when a customer enters the restaurant and is greeted by the staff members. In the seating area, customers are served with water, if requested. Since subway is a self service restaurant, most of the customer-employee interactions occur in the area where food is prepared. Helping the customer to decide on the food product, recommending choice of ingredients in cases of confused products billing and payment are other customer contact points. Line of interaction divides customer experiences and employee actions. Onstage employee actions and backstage employee actions are divided by line of visibility. ... In the seating area, customers are served with water, if requested. Since subway is a self service restaurant, most of the customer-employee interactions occur in the area where food is prepared. Helping the customer to decide on the food product, recommending choice of ingredients in cases of confused products billing and payment are other customer contact points. Line of interaction divides customer experiences and employee actions. Onstage employee actions and backstage employee actions are divided by line of visibility. The backstage employee actions in subway include housekeeping services and employees involved in keeping stocks and supply, maintenance department coordinating various operations and department for cash management. Finally the support processes include back system operating all the daily activities of the restaurant, technical department involving in market research, customer research and feedback and customer data collection, POS system involved in cashing and in flow of liquid cash etc. Figure 1 Service Blueprint of Subway (Source: Author’s Creation) Front Stage and Back Stage Functions Blueprinting is a tool for service planning. It can be used either for the development of new services or improvement of existing services. Service blueprint is also helpful in ensuring the quality of services offered by a company. The output of a service blueprint is a graphical representation of the overview of service and its related activities. It helps to visualize the development process. During each process, visible contacts are established between the firm and client. It is also possible to discover various areas of innovation and identification of failure points (Hauser, Tellis and